Integrating neural network models into existing systems or software applications, enabling businesses to leverage AI capabilities seamlessly.
Late payments don’t always mean non-compliance — sometimes they signal friction. Whether it’s a service dispute, cash flow issue, or simple miscommunication, your AI Assistant is trained to detect red flags, de-escalate with empathy, and route critical issues to the right people — all while keeping the collection process moving forward.
Because chasing money should never come at the cost of your customer relationships.
Disputes are a natural part of doing business — but when handled poorly, they can escalate into lost revenue, broken trust, and churn. We designed our system to handle sensitive interactions with empathy, clarity, and escalation discipline — ensuring your finance team is alerted when needed, and your customer feels heard, not hounded.
Dispute Detection & Categorization:
Understands the difference between a pricing objection, a missed invoice, or a genuine service issue — and routes accordingly.
Suggested Replies for Common Objections:
– Get AI-drafted responses to common replies like:
- “Can we pay next month?”
- “We’re still waiting for a PO”
- “This isn’t what we agreed on”
Smart Escalation Workflows:
Set rules like: “Escalate to CFO if invoice is over $10,000 and flagged” or “Pause all follow-ups if tone is negative.”
Invoice Reattachment & Clarification:
AI can reattach the original invoice, clarify terms, or gently reframe the agreement — without sounding aggressive.
Monitors customer replies for dispute signals (e.g. “We never received this,” “This amount is incorrect,” “We’re not happy with the service”)
Uses NLP to detect tone and intent in written responses
Automatically flags risky messages and pauses further automated follow-ups
Drafts contextual, professional responses to de-escalate the situation
Notifies the right internal stakeholder (Sales, Success, Finance) based on dispute type
Logs the full thread for audit trail and resolution tracking
